The competitor to be feared is one who never bothers about you at all, but goes on making his own business better all the time.
—Henry Ford
I like this quote because it is a great response to all the "best practices" and "benchmarking the industry" talk. The ideas are not secret and they're not hard to find -- they're hard to implement, day after day, thoughtfully and scrupulously, for the long haul.
Tuesday, March 9, 2010
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