RT @JRMcGrail: Genuine apology has 3 parts: 1. What I did was wrong. 2. I am sorry that I hurt you. 3. How do I make it better? https://t.co/v80xuGJeUX

Genuine apology has 3 parts:

1. What I did was wrong.
2. I am sorry that I hurt you.
3. How do I make it better? https://t.co/v80xuGJeUX

— J.R. McGrail (@JRMcGrail) July 1, 2016

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